Cash Withdrawal FAQs
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1) How can I request to withdrawal the remaining cash balance? Do I need to come in to request cash withdrawal? You can request cash withdrawal by coming into our office or by calling us at 01 230 7300~02. |
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2) What are the required documents to withdrawal cash? We need to verify customers with 1) Trade account 2) Original NRC 3) Bank account info |
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3) What is the cash withdrawal process for out-of-Yangon account holders? You can request cash withdrawal by phone if you are outside of Yangon. |
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4) Can I withdrawal the cash right away after making the sell transactions? You can request the cash withdrawal after the trade settlement day which is T+3. |
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5) How long it takes for cash withdrawal process? The money is available the next day after the request of cash withdrawal. |
Account Opening FAQs
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1) What are the required documents for a new trading account? A person needs to come in with an original NRC and an original bank book; either saving or call deposit. |
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2) How long it takes to open a new trading account? Usually it would take up to half hour to have a new trading account opened. |
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3) What kind of document I receive after trading? You will receive a Contract Note which includes the transaction details of your trade. |
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4) Is trading/securities account interest bearing? OR Do securities/trading accounts receive bank interest on the fund balance? Securities account is different from bank account. It does not earn interest. |
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5) Can someone trade on behalf of the trading account owner? Normally only trading account owner can trade for him/herself. But for certain situation, the trading account owner can transfer the rights for trading by presenting General or Special power to the designated person. Original documentation of power of attorney is required for any events. |
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6) How can we deposit money to KBZSC? You can deposit money at any KBZ banks by quick pay system or ibanking system. |
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7) How can we know if our trading transaction is executed or not? We canmessage to your registered mobile phone aftermatching time. |
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8) Do the traded money automatically come into bank account the next day after T+3? No, you have to request cash withdrawal by calling or dropping by at KBZSC. You can also request cash withdrawal at the time of placing sell order on call or by person. |
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9) Do we need to pay charges for opening trading account? You don’t need to pay any charges for opening. |
Trading FAQs
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1) What documents are required for trading securities? You are required to present your KBZSC Trading ID and NRC Card/Number. |
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2) What is the trading procedure at KBZSC? In order to trade, you can submit orders by either calling KBZSC Trading Department, dropping by at KBZSC office in person with your NRC Card or placing order via our KBZSC mobile app and internet trading. To buy securities, you are required to deposit money into your securities account in advance. |
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3) Which numbers should I call to place an order by phone? You can call KBZSC Trading Department at 01 230 7305~08 to place an order by phone. |
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4) What are the hours to place orders by phone? You can place phone orders from 9:30 am to 12:55 pm for current day orders. For pre-orders for the next business day, you can dial in between 2:00 pm to 4:30 pm. |
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5) What happens if I place an erroneous order via Mobile App or the Internet Trading System? If your order has not been executed, you can cancel your order. If your order has been executed, you cannot cancel it and will have to honor the transaction. |
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6) How can I look for my share and fund balances in my trading account? You can find your share and fund balances in KBZSC Internet Trading Website and Mobile Application under Fund Balance and Portfolio. You can also call our office to inquire for your balances. |
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7) What is Trade Balance? Trade Balance is the amount of money that you can be used to place additional orders. |
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8) What is Block Balance? Block Balance means the amount of fund that is blocked in equivalent of the buy order(s) that you have placed. |
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9) What are Available Funds? Available Funds mean the amount of money that could be transferred to your bank account from your securities account. |
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10) What are the fees and commissions regarding to trading stocks? For buy orders, you will have to pay KBZSC commission and the government Stamp Duty of 0.1% of trading value. For sell orders, you are required to pay only KBZSC commission. |
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11) What are the YSX Holidays? YSX Holidays are weekends and gazetted holidays as set by the Government of the Republic of Union of Myanmar. |
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12) Where can I search of the information relevant to the listed companies? You can search for the news and updates of the listed companies on Yangon Stock Exchange website and the respective website of the listed companies. |
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13) What are the trading hours of Yangon Stock Exchange? The trading hours of Yangon Stock Exchange are between 9:30 am and 1:00 pm. There are 7 matching times in total daily at 10:00 am, 10:30 am, 11:00 am, 11:30 am, 12:00 pm, 12:30 pm and 1:00 pm respectively. |
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14) How can I change the password of my KBZSC securities account? You can change your password at https://trade.kbzsc.com/ST_Web_INTERNET/. |
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15) What are the requirements to change the password of my securities account? The requirements to change the password of the securities account are minimum 5 characters and maximum 12 characters. |
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16) What do I do if I forget password of my KBZSC securities account? If you forget your password, you need to call KBZSC customer service at 012307300~02. Our customer service will help you with resetting password over the phone. |
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17) What are the daily price limits for stocks listed on YSX? Depending on the base price of a stock for a particular day, YSX set an upper limit price and a lower limit price. The below table shows the detail daily price limits with respect to various base prices. |
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18) What are the daily tick sizes for each stock? The tick size represents the minimum amount that a stock price could move up or down at a time with respect to the base price. The below table shows the tick sizes for each base price range. |
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19) What is the difference between a market order and limit order? A limit order is an order placed, to buy or sell a stock at a specified price or better. |
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20) Can I sell a share that I do not own (short sell)? No, you cannot sell a share that you do not own. Short selling is prohibited. |
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21) How is the expected traded price of a stock calculated? The expected traded price of a share is calculated by determining the price at which the highest volume of a stock could be traded at each matching time. |
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